I have instructed Smart Accident Claims Ltd to deal with and represent my claim on my own free will. I acknowledge my rights to cancel my instructions to Smart Accident Claims Ltd to act in respect of my claim within 14 days for any reasons and that I can do this in writing without incurring any costs to me. I am also aware of my right to cancel after this cooling off period has expired but I may then be liable to pay reasonable costs incurred by Smart Accident Claims Ltd. I understand that once the solicitor firm instructed by Smart Accident Claims Ltd accepts instructions to represent me, they are fully independent and will act in my best interests. I am also aware of my right to instruct a solicitor of my own choice I fully understand and accept that in course of running my claim it will be necessary for Smart accident claims Ltd to obtain information including medical reports, witness statements, engineers reports and any other correspondence with respect to the claim, from the solicitors instructed on my behalf and I hereby authorise Smart accident claims and the solicitors instructed to exchange such information as is required in order to progress my claim. I also acknowledge that if my claim is proven to be false or made with an intention to commit fraud I will be liable to pay for all expenses incurred by Smart Accident Claims Ltd. Furthermore, I understand that I will need to pay Smart Accident Claims Ltd on successful completion of my case the charges detailed in the Service agreement which has been provided to me.

We, at Smart Accident Claims give prime importance to all stakeholders in our business and our main aim is the satisfaction of our all parties we work with and/or affect directly or indirectly.
However, if you were unhappy with the level of service received we would be interested to know your thoughts in order to eradicate such problems, if any exists.

As Smart accident claims we aim to resolve any complaint fairly and quickly and advise all complaints to be made to the staff member that has dealt with your enquiry or alternatively you can speak to the office manager. If you are not satisfied with the response then you can

- Send your complaint in writing, by telephone, in person, verbally or by email to our complaints officer, Ersin Cimikoglu. A complaint received by any means will be acknowledged in writing to the complainant within 5 working days of receipt.
- The details of each individual complaint will be recorded in a Complaints Log.
- Smart Accident Claims will then carry out an internal investigation and within four weeks of receiving the complaint send the complainant either a final response or an interim reply.
- Smart Accident Claims will within eight weeks send the complainant a final response.
The final response will include details of how the complainant may refer the complaint to the Claims Management Regulator if he/she is dissatisfied with outcome of their complaint.
Claims Management Regulator,

57-60 High Street,
Burton-upon-Trent
Staffordshire
DE14 1J2.
Tel: 0333 200 0110
Email: consumer@claimsregulation.gov.uk

All records of complaints will be archived for at least 3 years.